Shipping, Satisfaction & Refunds
🔥 Shipping
Hey love—just a heads up, I’m a one-woman show here, not Amazon Prime. I pack and ship everything myself with care, but I also don’t have any control over the postal system (trust me, I wish I did!).
Please allow up to 2–3 weeks for delivery, though I usually get things out much faster. Need it in a rush? Reach out and I’ll do my best to make magic happen.
🔥 Vibrating Toy Satisfaction Guarantee
Your satisfaction matters to me—big time.
If you're not totally happy with your buzzing beauty within the first 90 days of purchase, let me know. I’ve got you covered with a satisfaction guarantee: you can return it for a merchandise credit.
After those first 90 days, Sweet Ember still has your back. Toys are covered by a 1-year warranty for any manufacturing issues or defects that affect how they work.
🔥 Refunds & Exchanges (Everything Else)
Because of the intimate nature of what I offer, returns aren't possible on most products.
That said, if you receive something that’s damaged or defective, you can exchange it within 30 days of your invoice date for the same item—no credit or substitutions, just a straight swap.